Technology Intervention Case Studies

This document attacks the belief that when organizations have difficulties that grow out of their installed technologies, corrections take a very long time to diagnose and implement. We will attack this belief with several true incidents which are called, “Technology Intervention Stories.” As you will see from the stories, each reflects the conclusion of the CEO.

In each case, the situation is described in terms of the technological situation which led to the crises and the often apparent failures in the tactics or strategies. Each story then includes the decisions made in the first 100 days after the intervention and how these decisions affected the company.

Finally, a comment on the use of the term “intervention.” This term has certainly not been associated with technological activities and it is precisely for this reason that it was chosen. The connotation of the term is exactly what is intended: a collection of activities executed on an urgent basis to correct a desperate situation 

 前言和目标

本文反驳这样一种观点，即当一个公司或组织已经安装的技术出现困难的时候，往往需要花费较长时间来发现问题并纠错。我们将用几个称为“技术干预故事”的真实案例来反驳这一观点。从这些故事中您将会看到，每一个都反映了CEO的结论。

在每个案例中，我们描述了导致危机的技术情形以及战略战术方面的失败,公司在干预后的100天内做出的决策以及这些决策对公司的影响。

最后，解释“干预”在此文的含义，此前“干预”很少与技术活动相关，正因如此，所以我们选用它，因为“干预”即意味着：为纠正一个危急情况而紧急执行的一系列活动。

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柯大卫 博士